At Nouherbs Palette, we take pride in delivering quality products to our customers. Due to the nature of our health, beauty, and personal care items, all sales are final, and we do not offer refunds, except in cases where a product is received damaged.

No Refunds

Refunds will not be issued for:

1. Change of mind after purchase
2. Incorrect product selection by the customer
3. Opened or used products
4. Dissatisfaction with results
5. Allergic reactions or individual sensitivity

We encourage customers to carefully review product details, ingredients, and usage instructions before completing their purchase.

Damaged Products

If your order arrives damaged, please contact us within 48 hours of delivery.

To be eligible for a refund or replacement:

1. The product must be unused
2. Clear photos of the damaged item and packaging must be provided
3. Proof of purchase is required

Once verified, we will offer either:

1. A replacement, or
2. A refund (at our discretion)

Order Cancellations

Orders cannot be canceled or refunded once they have been processed or shipped.

Contact Us

For any questions regarding this policy, please contact us before placing your order.

📧 Email: info@nouherbs.com

📞 Phone: +254782690837 🇰🇪